Resolving Complaints
We are dedicated to ensuring that you are fully satisfied with our services. If you experience any issues or have any complaints, please find details below on how we can help you resolve them promptly.
How to lodge a complaint
If we can’t resolve your complaint at the first point of contact, we’ll contact you over the phone or in writing within two working days of receiving your complaint to let you know when you can expect a response.
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Want to take your complaint outside of National Roadservice Australia?
Each state or territory has a government department that regulates consumer protection. If National Roadservice Australia is unable to resolve your complaint you have the right to refer the matter to the relevant consumer protection agency in your state or territory.
Your legal rights
You have the right to seek further advice regarding your situation at any time if you feel this is necessary.